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Faqs

How long dose shipping take?When will i receive my order?

we are small team here at Hazal & pack your order from our store in toronto, our processing times to ship out your package is usually 1 to 2 business days.

Standard shipping for Canada are expected to be delivered between 3-10 business days after in has been shipped.

Standard shipping for US are expected to be delivered between 4-10 business days after in has been shipped.

Express shipping for Canada and US are expected to be delivered between 2-3 business days after in has been shipped.

My order has been dispatched,can i track it?

Once your order has been shipped, you’ll receive a tracking number via email.

Can i change or cancel my order?

If you would like to cancel or make changes to your order, please contact us within 12 hours after you place the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery. 

What if the package doesn’t arrive?

If you don’t get your package 10 days after it was shipped, please contact us at store@hazal.ca We’ll either resent a new one to you or give you a full refund.